Engaging with stakeholders for mutual benefit

Community engagement

16 community incidents recorded in 2014. Of these community incidents, 15 were low impact in nature. However, at Mongbwalu, DRC, a demonstation was held by artisanal miners against a court decision to remove illegal excavators from the AngloGold Ashanti concession.

Our approach of working in partnership with local communities on projects of mutual benefit requires that our dialogue with stakeholders is authentic and responsive, starting with an open mind that seeks to understand the values, needs and aspirations of local communities.

Actions to improve community engagement processes

Efforts to improve community engagement processes are currently focused in three areas:

  1. We are working to improve the quality of the information available on community stakeholders by mapping these stakeholders in more detail. The guidance necessary to achieve this is set out by the business in the group standard on engagement, which is applicable and compulsory at all AngloGold Ashanti managed sites, as well as the associated guideline.
  2. We have recognised that to be responsive to stakeholder concerns requires that information relevant to community engagement be captured and presented in a format which can be used and easily updated. We are therefore implementing a community information management system enabling key data on commitments, complaints and grievances, resettlement processes and socio-economic baseline assessments to be gathered, stored, managed, monitored and evaluated on one platform. Significant progress was made in its development in 2014, with completion planned for 2015.
  3. We continue to work on improving measures for evaluating the effectiveness of community engagement processes and their compliance to our internal guidelines and processes. Currently, success of our engagement is measured through lagging indicators such as perception surveys and incident reports. Over the course of 2015 we plan to revisit our engagement processes and identify leading indicators that can help us to enhance process effectiveness.

To pursue effective engagement with communities, we frequently need to build our own capacity and that of communities, local and national authorities. We allocate financial and human resources to working with communities to ensure that they are empowered with information, consulted on operational issues that may affect them and can effectively provide input on their concerns and expectations in relation to mining sector development.

Our approach Employees