We endeavour to communicate consistently and in a transparent manner. Our community engagements are conducted in line with our management standards which are based on the International Finance Corporation (IFC) Standards. The board maintains oversight of material issues concerning stakeholders through the Social, Ethics and Sustainability Committee.

Supporting resilient and self-sustaining communities around our operations over the lifecycle of the mine – and beyond – depends heavily on stakeholder communication. Only through constructive dialogue with communities and governments, both national and local, can we properly understand the impact our operations have on our neighbours, determine their needs and aspirations, and the means through which we can best manage these expectations. This approach ultimately lies at the heart of our ability to secure our social licence to operate.

Effective communication with key stakeholders such as women, youth, indigenous people and minority groups linked to our business is increasingly important. Our dialogue covers all aspects of our operations, including, among others, the environment, job creation, community development, and health and safety. Given the varying locations of our sites and their differing economic and cultural backdrops, the topics of engagement will vary. Nonetheless, we always try to determine and understand our stakeholders’ unique perspectives and expectations. We work ethically and fairly and in adherence to our values, relevant rules and regulations, and the treaties and agreements to which we are a signatory.

Each of our operations has complaints and grievances mechanisms in place which facilitates the resolution of complaints and grievances and prevents conflict as part of our stakeholder engagement process. More information is available in the contributing to resilient, self-sustaining communities section.

Stakeholder groups

Employees and unions

Key topics and areas of interest

• Mitigating safety risk, employee wellness and ensuring stable labour relations
• Increasing productivity and maintaining focus on strategic objectives
• Encouraging a collaborative approach to problem solving

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Investment community (includes providers of financial capital, shareholders, investors and financiers)

Key topics and areas of interest

• Managing expectations, particularly against strategic objectives in line with ESG performance
• Prioritising financial and sustainability reporting – periodically and when there are new developments

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Communities (inclusive of women, youth, minorities and indigenous people) and suppliers

Key topics and areas of interest

• Managing expectations, respecting and promoting human rights and ensuring security of assets and the community
• Establishing mutually beneficial partnerships for shared value creation
• Working on long-term partnerships and empowering the local population

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Governments and regulators

Key topics and areas of interest

• Mitigating regulatory and political risk
• Appraising governments of new developments at operations and projects
• Engaging proactively in policy development, regulatory proposals and conflict resolution
• Ensuring the benefits of mining flow through to the state at national, local and community levels

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Media

Key topics and areas of interest

• Key business risks and how ESG is integrated into business strategy

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Industry partners and suppliers

Key topics and areas of interest

• Coming up with solutions to sector challenges or new developments to promote the industry